Customer Testimonials
Trenton was really good to work with. He made the whole process easy for us. He was very professional and knew what he was doing. I would definitely recommend him if you were buying your fist vehicle.
Trenton helped us find the car we needed, and got us in and out in record time. Good deal, great car, awesome guy. Thanks Trenton!
Nice simple process. Got us what we wanted for our trade in. let us do an overnight test drive which was super nice
I have been a loyal customer since 2019. Never questioned or had an issue with service on my Toyota Tacoma. Went recently for an oil change and tire rotation. When I left the sensor light was on my dash. It took 2 1/2 hrs for that service, and I was late to pick up grands from school. Went back a couple days later and they said my tire sensor was probably bad. Funny, they worked just fine before they rotated tires. 160.00 to take it back and see what the problem was...so what will it cost to replace them? Depends...could be up ... Read More Yelp - Aug 31, 2026
Trenton crushed it. Walked in and got after it right away. He help find me a better rate and got me in and out fast. 10/10 will come back and buy from him again.
Trenton Plack did a fantastic job. I called him, told him what I wanted and he found it for me in less than a week. Process was seamless. Trenton keep me informed and made me feel comfortable with my decision. Trustworthy and great customer service. My second vehicle pu chase with Landers Toyota and it won't be my last! Thank you
Trenton was extremely knowledgeable with my Toyota purchase and went above and beyond with his customer service. It was my first and only stop for vehicle shopping as he knocked it out of the ballpark! Thank you, Trenton, God bless you for your heart. It shows in your work ethic.
While they are polite, this is the 3 rd time I came for oil change and service for my Lexus. ALL THREE TIMES they did not top off my fluids as promised, despite my reminding them at the start of service. So here I sit again another 30 minutes for them to make it right. This is wrong.
Super helpful and made the car buying process quick and painless. Thanks for the assistance!
I came in and told Trenton what I wanted and he delivered perfectly and extremely quick. Never had a better car purchase experience than today!
Trenton was great to work with and made the experience as smooth as possible. Highly recommend….
Landers has always had a friendly group of people available to talk too. Super helpful and not pushy, which is very important to me.
I was pressured into buying gap insurance during a deal.One of the managers specifically said to me "you must purchase GAP insurance or no deal ! Hopefully by the end of this questionnaire I can upload the messages stating that there would be no deal. I actually feel like I was highly pressured by two employees at the dealership to buy the insurance. It was extremely uncomfortable. I do not recommend using this dealership! Horrible
Sales guy Pedro De la Cruse did not disclose to me about a deposit requirement to hold a vehicle for 48 hour for pick up until after they ran my credit and approved me for the vehicle sale. Deposit requirement was not posted on their website or disclosed by text. Manager Kyle Maxwell refused to correct their mistake and insisted that I had to pay deposit to hold the vehicle for less than 48 hours of $1,000. I decided to back out of purchasing this vehicle as this made me uncomfortable.
What a guy! Easiest car buying experience. We drive from the Tulsa area for Trenton
Super easy to work with. The dealership was nice and service was great. I would definitely recommend Trenton he was fantastic.
We came in for a specific listing that we already knew we wanted, and it was fun just to chat with and walk through the whole process with Trenton. He made the experience smooth and easy. Great guy, super nice, not pushy whatsoever. Thanks man!
Great to work with and to find us something that met our needs. Very friendly and easy to discuss what we were looking for.
I would not go with this dealership or Juan Valdez. He is a scam. He sold my wife a car and he charged $3000 fee. He is a scam. And the sad part is that my wife bought a car from him before. Juan Valdez is a scam! I shouldve known the way he tries to carry himself. Its sad that he would take advantage of a previous customer. Shame on him and Landers. They just lost my business. Hope it was worth that $3000 Juan.
To be honest I wasn’t comfortable coming in but you made it easy and is very helpful.
Trenton, exceeded in customer service and follow through. Very happy with the outcome and experience.
They are helpful and even when I made a typo on my paperwork they helped to get it fixed.
Trenton is awesome! This is my second interaction with this guy and I'll be back again when needing another vehicle. I'll make sure everyone knows this guy's name. He's thoughtful and there when you need him but not overly aggressive. He's excellent. If you need someone to take care of you get ahold of Trenton!!
Absolutely amazing! They really do everything in their power to give you the best deal possible. Their warranties are also very affordable and worth it!
He is a very good sales help me a lot to get perfect prices to match my budget
Landers Toyota NWA is great. They are very upfront with the customer about what they are paying for and what their options are. There are no hidden fees that they drop on you at the last minute. They did have a warrenty and service add on that they offered at time of purchase, but unlike other dealerships they don’t put it on there and expect you to ask them to take it off.
Trenton was one of the best sales people I have ever worked with. He was personable and helpful. He listened to what we were looking for ... Read More DealerRater - Jan 12, 2026
Trenton was absolutely amazing. This is the second vehicle we have purchased from him. He is so kind and personable. He walked me through everything on my new vehicle before I left. He offered to help me get everything out of the vehicle I traded in,, if you are looking for a vehicle I definitely would recommend Trenton. He goes above and beyond for all of his customers. I had a great experience. It was the fastest I have been in and out of a dealership when purchasing a vehicle.
Jaylen made the process easy and enjoyable. We are very pleased with the vehicle and price. Great job Jaylen 👍👍
Trenton was amazing! He was helpful and patient with me through the whole process. He had an answer for every question I had, and informed me on multiple other things I didn’t think about asking about. He makes you feel like family and will take great care of you.
I was impressed with the courteous and helpful attitude the moment I walked in the door. I felt welcomed by all and their coffee is pretty good too. Jaylen was patient, professional and answered all my concerns during the purchase of a vehicle. I will recommend this dealership to anyone and will consider them again myself for my next purchase.
Fantastic place, sees to all their customers needs with professionalism kindness and patience, and no pressure but plenty of honesty
Trenton was very professional and great to work with. We had great experience and would recommend him highly.
He worked with me, was quick to respond and provided anytime I asked for. Very professional.
Trenton was great to work with and very helpful. He answered all of our questions and we were able to get our purchase completed very quickly and smoothly.
The dealership was wonderful, Trenton was a great help making the process smooth and easy! We are very happy with our purchase so far and plan to go to Trenton and landers with all our future auto purchases!
I went in for a 150,000 mile check up on my car. I'd told them over the phone the air bag light was on and wanted that checked too. Got there, they couldnt find me because they'd put me down for an oil change at first. Finally found me, got asked if I wanted to do an alligment. Said yes, took 2 hours for the inspection, air bag light wasnt mentioned, drive out and realized a fender clip was bad, I'm not saying they caused it but they missed it. They could only do cambor on the alignment, so ... Read More DealerRater - Oct 17, 2025
They would not give me the out the door price or a new car today. I know what car I wanted and asked for the out the door price before traveling hour to see them. They wasted my time gave me the run around for over 6 hours. I guess they didn't need to sell a car today.
Trenton was a fantastic person was able to get us straight to the point. We were able to get the price that we wanted without any hassle! Very personable person and employee. Would recommend him to anyone who is looking for a vehicle!
Jaylen was knowledgeable,, easy to work with and straight forward about what he could offer. The entire buying process was easy and a great experience!
Our experience with Jaylen was nothing less than comfortable, informed and friendly. It’s been a few years since we had dealt with Landers and I vowed not to do business with them again. Throwing caution to the wind, we stepped foot back onto the lot and found a much different experience. Jaylen was at the root of my revived faith in the dealership and I’d recommend him (and the dealership) based on this experience. Kudos to him and wishes for continued success! Thank you Jaylen and the Landers team.
Trenton was a pleasure to work with, truly went above and beyond and fulfilled all promises, will definitelt do business with again!!
I usually hate dealing with car sales but Trenton made it so easy. He was very patient about all questions I had and explained everything. I even asked him to go over again and he smiled and explained again. Extremely courteous and knowledgeable about all the vehicles we looked at and drove. I would not hesitate to refer anyone to Trenton for a new vehicle. All staff very friendly and courteous.
Polite and well mannered young man. Great salesman. Very good at answering questions and prompt
Landers Toyota was great to work with. We’ve now purchased two vehicles at Landers and we will be returning customers in the future!
At first blush it’sa typical big lot dealer but their people make all the difference. Easy to deal with for sure!
Very professional atmosphere and lots of cars to select from! Loved the experience of shopping for my new vehicle.
I recently purchased a vehicle from Landers Toyota NWA and I cannot say enough great things about my experience working with Gil. From the moment I walked in, he was professional, attentive, and genuinely committed to making the car-buying process smooth and stress-free.
Gil took the time to listen to what I was looking for, answered all my questions with honesty and patience, and never made me feel pressured. He was knowledgeable about the different vehicles and options, and helped me find exactly what I needed within my budget. What stood out most was his dedication to customer service. He ... Read More DealerRater - Jul 24, 2025
Had an amazing experience at Landers Toyota of NWA. Trent was great and so helpfull with everything.
Trenton is awesome to work with! We purchased two vehicles from Landers and Trenton was our sales consultant. He was very patient with us and went above and beyond to ensure we got the vehicles we wanted. In both cases, he made us feel that we were his top priority. The entire process and transaction with Trenton and the Landers staff was a stress-free and pleasant experience. I will highly recommend Trenton (and Landers Toyota) to friends and family.
I am very grateful to have Trenton as my salesman. He was ver knowledgeable, kind, thoughtful. It was a great experience and I am enjoying my car! It was a bonus to get to meet his wife snd dog! Janet Cowherd
Jaylen made the car buying process so smooth for us! He was very upfront and honest, and worked with us to get us in the car we wanted. His communication throughout the process was excellent, whether it be over the phone, or text and voice messages. He always got back to us in a timely manner and he goes out of his way to make sure his customers are treated right. He made a typically dreadful process a delightful one! Would highly recommend him as your sales rep!
Jaylen did a great job. We told him what we were looking for and he delivered with the price we were seeking. I would definitely recommend Jaylen and NWA Landers Toyota. He
Very friendly and welcoming staff. Location is clean with and lots of inventory to look at.
Great experience! Everyone was very welcoming and kind and made the process very smooth. Highly recommend Gil!
Very friendly and knowledgeable with Toyota product most importantly not a typical pushy salesman. Definitely recommend him to all my family and friends.
My wife are grateful that Landers dealership gave us 2nd opportunity to re-establish our credit
You can count on Jaylen Montez's friendliness and availability. He explained anything I needed. I was pleasantly surprised that he filled up the fuel tank before handing me the keys 😊 Thank you Jaylen.
Trenton was great to work with. He took the time to answer all our questions and made sure we were taken care of through the entire buying process. I would definitely recommend Trenton and Landers Toyota to anyone looking to purchase a vehicle.
After making an appt and driving there the service intake advisor Matthew G. told my wife there wasn’t an issue and sent her home. I took the 2024 pickup back and this Al sent it to the shop and there was absolutely a big problem. How can an intake person call my wife a liar and not even fully evaluate the vehicle at time of appt. This should never happen - Landers Toyota!! Took time off work drove to dealership to be told we aren’t going to evaluate your vehicle because there isn’t a problem. Fix the advisor!
Jaylen was very helpful. We purchased two vehicles from him in the span of two weeks. Great sales person and very knowledgeable. Would highly recommend working with him to others
Speedy process from decision to purchase. Salesman was knowledgeable and made us feel comfortable for sure.
Trenton was great to work with! We told him what we were looking for and he responded quickly with options. My husband and I actually both found our vehicles at Landers thanks to Trenton. He listened to our concerns and took good care of us. Would definitely call him again when looking for another vehicle.
Trenton did a great job, took great care of me, was a great communicator with text and calls!! He always kept me in the loop!! Thanks!! This is the second truck I have purchased from Landers Toyota!
It was a pleasure meeting and having Trenton sell me my Camry today. He is an excellent sales person. His knowledge is impeccable! I will not think twice where I will if and when I decide to buy another Toyota. The drive was very much worth it!
The dealer had some good options in inventory for Tacomas. My salesman and the manager were helpful.
Worked with me to get the car I wanted and many people came up asking to make sure I had been helped friendly staff overall.
We highly recommend using Trenton at Landers. He’s super friendly and made the entire process so easy. We’ll definitely use him again for our next vehicle.
Trenton was amazing!! He went above and beyond to assist me with my Tacoma and got it done extremely fast. He was such a pleasure to work with. I’ve never had such a good experience from any dealership. I will recommend him to any and everyone. I drove over 3 hours to meet him within 18 hours of speaking with him. If you need a vehicle from a good honest man I would 100% call landers Toyota in Roger’s and work with Trenton! Thank you so much!!
Jaylen was wonderful! My husband and I went in expecting to not even be able to get a car but he and his manager worked hard to help us out and we are so grateful to be in a brand new car that we love. Jaylen is a kind, respectful soul that truly listened and did everything he could to make sure we had the best deal possible. I would recommend him to anyone needing a car! After having a couple of bad experiences at another dealership, I would never go anywhere other than Landers to buy a car and ... Read More DealerRater - Apr 10, 2025
They were very friendly and knowledgeable. It was the best experience I've had in purchasing a vehicle.
Bought an As Is Subaru that was " thoroughly inspected". I expressed concerns about a few issues and was completely LIED to. I was ASSURED over and over that nothing was wrong with the vehicle. It lasted 9 days. I had the car properly inspected by a Subaru specialist who found severe problems, some of which are the ones I had concerns about. The repairs are costing me around 4k and Landers couldn't care less. They don't care about their customers and the place is filled with liars. Look out for Ricky Plack he's a greasy one, ... Read More Yelp - Mar 5, 2025
Jaylen was very helpful during the entire process, he was prompt and not pushy as well.
The sales department is amazing. Had 2 salesmen helping me. Cruz was amazing and patient. I truly appreciated both salesmen I had they were so patient and not pushy. Cruz really listened to what I wanted and didn't push me into anything
Ask for Cruz. My guy got us in and out and found the perfect ride for our budget and needs.
Cruz is an amazing sales person, helped us look for what we were looking for and went beyond my expectations. Such an amazing character and personality, I would definitely recommend this man for anybody looking to have a great experience at the dealership as well as a smooth sale and all the help you need.
I made an appointment to see why my maintenance required alert was on and the service guy said it was because I needed my oil changed and tires rotated, which I later discovered wasn't true. When I got home my radio was messed up and my phone didnt work through Bluetooth and the maintenqnce required was still on. Very disappointed in the service I received. Now I have to take off work again, drive from Springdale, to get it looked at again. Not very happy!
We had an amazing experience working with Jaylen Montez while searching for our new Sienna. From the start, he took the time to understand our needs, budget, and specific requirements, making the entire process smooth and stress-free.
What stood out the most was his professionalism, patience, and in-depth knowledge. He guided us through various options, answered all our questions, and never pressured us into making a decision. Instead, he ensured we found the perfect vehicle that truly met our needs.
Thanks to Jaylen, we now have a Toyota Sienna that fits our family perfectly. If you’re looking for a ... Read More DealerRater - Feb 28, 2025
Salesman seemed to want to joke around more than answer my questions. Salesman said he would give copies of signed documents to us, but didn’t. No response from email sent online. Tried several times to get them sent to us before manager finally emailed them, but not until I sent an email to the manager, and then called him..
Jaylen listened to my needs & wants, he asked the right questions and really listened. Then showed me the car I asked to see; I was sure it was the car I would drive away. Jaylen then asked if he could show me the car he thought I would really like. He described it, I thought yeah okay, but I wasn’t excited. Turned out to be exactly what I wanted. He really listened and matched me with the perfect car. Her name is Marilla and I love her.
Just moved from China all the way to NWA. Jaylen provide us with great help and very professional service helping us to get the car we want.
I've been doing business with lenders for years. Will never buy another vehicle from them again. I went there to trade in a vehicle for a new truck.. a vehicle with only 2,900 miles.. everything was great till a wholesaler that had words with me a couple of days earlier over a completely different deal stepped in and told them not to sell to me... Not a big deal... Will never do business with them again.
I'm a boomer from Southwest Florida, I searched 20+ states looking for my perfect vehicle, I found what I wanted at Landers Toyota. Fortunately for me, I connected with Jaylen, an enthusiastic young salesman who made may purchase one of the best, and easiest I have ever made. He walked me through filling out forms using email and we put the deal together on Thursday December 26. Before the end of the day I booked a ticket to fly to Rogers, Arkansas on December 27 to finish the purchase. Jaylen picked me up at the airport and within 90 minutes, we wrapped up ... Read More DealerRater - Jan 4, 2025
I brought my 2024 Grand Highlander in after a recall had been performed. There were parts left in the floor behind the passenger front seat. I found these parts while I was cleaning my car at the car wash after the dealership had gotten it filthy on the inside during the recall. I told Chris Johnson that I had better things to do than go behind their people and clean up my car and return back to Landers to get the part put back on. His response was the worst customer service I have ever experienced. Chris said “Well I have ... Read More Google - Dec 30, 2024
Purchased a vehicle from this dealership recently & had no issues with the Salesman. He was professional but beyond that, this place was horrible to deal with! I have never dealt with a dealership that was so incompetent & unprofessional. Never could get anyone to call me back from the Finance Dept or Management.
Days before the first payment was due I had to drive back to the Dealership to let the Dealership know I had not received any paperwork as to where the first payment needed to be sent because Toyota Financial had no record of the sale being ... Read More Google - Dec 18, 2024
One of the easiest transactions possible for a dealer and I'm here on my third trip back to correct their mistakes on paperwork. The finance department is incapable of checking their work correctly, and had me waste my day correcting their mistakes. The sales department did the minimum required of them, by selling me a vehicle, and I didn't enjoy seeing their salesperson putting stickers on my newly purchased vehicle to advertise their mediocre service. The vehicle I purchased was as expected.
We purchased a 2021 Acura from out of state and it was delivered to us. There were several things that were not disclosed before the sale. I asked the salesman Gil to let me know about every dent, ding, scratch, etc. inside and outside of the vehicle. He said there was only one dent by the license plate and sent me that picture. I noticed a scratch on the front bumper in the online picture in which I questioned, he then sent me a picture of that scratch and said it had been touched up. However, upon delivery and further inspection ... Read More Yelp - Dec 10, 2024
My wife and I were on our way to look at vehicles at this location, One of the employees was riding our tail and flew around us in a roundabout while we already we’re going over the speed limit! we will be taking our business elsewhere! Absolutely ridiculous…
Called regarding my vehicle recalls as Toyota said the dealerships need to replace this at no charge. The woman I spoke today says there is "no remedy" that they won't do anything which is not true.
I will never buy another vehicle from Landers. Don’t make promises you don’t attend to keep. Plus, how about just being honest about your used cars. If you know it has damage then let customer decide if they want to purchase.
I have had nothing but the kindest and most professional service from Landers Toyota. This includes both formal service by Toyota as well as informal assistance given. A couple of weeks ago Scott Mason and Seth I think it was fixed a squirrel chewed hose that was keeping my windshield wiper fluid from working and didn’t even charge me. Today Scott kindly pumped up my tires. I have bought 8 cars from this dealership (for myself and multiple relatives) and have never had a bad experience. I can’t praise them enough!
Called and made an appointment for a recalled part and to have the pre collision sensor looked at. Pre collision sensor was not looked at. Advisor said there was nothing saying they needed to look at it. Why do they ask what a customer is bringing the vehicle in for when I call to schedule? Advisor was nice. I have had multiple bad experiences at Steve landers.
Took my truck in to have it looked at for a noise and vibration while driving. First visit they let me know it was my tires making this issue and everything else from suspension and drive train was perfect or in the green. I replace the tires 2 weeks later and still had the vibration issue while driving I have a 2019 toyota tacoma trd off road with 54,000 miles on it and drive literally a couple of times a month never taken it off road and garage kept . Well I take it back to have it looked at again and explained tires ... Read More Google - Nov 20, 2024
We purchased a 2021 Acura from out of state. While Gil and Kameron made the process quick and easy, even having the car delivered 5 hours away, there were several things that were not disclosed before the sale. I asked the salesman Gil to let me know about every dent, ding, scratch, etc. inside and outside of the vehicle. He said there was only one dent by the licence plate and sent me that picture. I noticed a scratch on the front bumper in the online picture in which I questioned, he then sent me a picture of that scratch and said ... Read More Google - Nov 15, 2024
My experience with this dealership was disappointing at best. Landers felt similar to purchasing a car at a tote-the-note kind of place rather than a leading Toyota dealership. My family are big Toyota people and we've bought many, many Toyotas but this was my first at this dealership. I purchased a 2025 Camry online and requested it be delivered and although I started the purchase process when the dealership opened they waited until almost closing to notify their delivery company even though it was understood I expected it delivered that day. It wasn't delivered until the next day and ... Read More Yelp - Nov 7, 2024
Consistent service issues which have created a complete loss in confidence in this dealership. Treated poorly by a Service Representative.
My wife took our Toyota Crown for it's 15K service check-up last week and was treated very poorly by the their service representative. She told me that when she asked questions about what kind of service was needed and how long the process would take, that she was treated like a stupid old lady and when she complained to the manager, he blew her off. The only bright side of the story is that the sales manager did comfort her with the knowledge that they were aware of the problems of their service departments poor attitudes and lack of ... Read More Google - Oct 4, 2024
Have scheduled 2 maintenance appointments in the past couple months. Both of which were to fix the active recalls and do normal maintenance. Both times I was notified that the parts were ordered/available and neither time that I left the truck the recall was fixed. Once I was told “we didn’t have time today” even though it was scheduled to be done that day. The next time I was told they didn’t have the part in stock even though I had gotten a message stating the part was available in the same week.
All this after having poor ... Read More Google - Oct 3, 2024
I am extremely disappointed with the service department at Toyota Launders. We brought in our new Toyota for a scheduled oil change and tire rotation, which was supposed to take only one hour. Despite having a confirmed appointment, they didn’t finish for over two hours. This isn't the first time we’ve had an issue with them either.
A few weeks ago, we had a similar experience. We scheduled a one-hour oil change and confirmed multiple times that it would only take an hour because we had to pick up our child from school. When we dropped off ... Read More Google - Oct 1, 2024
We worked with Nigel in purchasing our new car. Our experience was spectacular. He’s one of the best salesman I’ve ever worked with! Highly recommend!